Shipping Policy

We do everything we can to ensure your orders arrive quickly and safely. This policy explains how shipping, delivery times, and pre-order management work.

Order Processing

- Orders placed on our website are processed in the order they are received.

- For pre-ordered products, production begins only after the official launch of the drop.

-You will receive a confirmation email as soon as your order is registered and a tracking email when your package is shipped.

Shipping Times

- In-stock items: shipped within 2 to 5 business days.

- Pre-orders/drops: shipped once the minimum sales threshold is reached and production is complete.

- Exact delivery times will be indicated on the product page and in your confirmation email.

Note: Delivery times may vary slightly depending on the carrier, peak periods, or unforeseen events (strikes, severe weather, major strength).

Delivery Tracking

- Each order receives a tracking number as soon as it is shipped.

- You can track your package directly on the carrier's website.

- If you do not receive your tracking number or if your package appears to be delayed, please contact us at [support email address].

Shipping Costs 

-Shipping costs are calculated automatically during checkout based on weight, destination, and chosen carrier.

-Free shipping may be offered during some promotions or special offers.

Lost or Damaged Packages

-If your package is lost or damaged during transit, we will initiate a claim with the carrier to replace or refund it.

-Please keep the packaging and provide us with photos of the product or package if necessary.

Shipping Address

-Please ensure the shipping address is correct and complete.

-We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer.

International 

-We currently ship to [list of countries served].

-Delivery times and costs may vary depending on the country. -Any customs duties or local taxes are the responsibility of the customer.

Pre-orders and Drops

-For pre-orders, delivery can only begin after the official launch of the drop.

-You will be kept informed by email of the status of your order and the expected shipping date.

-In the event of cancellation of the drop (failure to reach the minimum sales threshold), no shipment will be made and you will receive a full refund.